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Operational Support Offerings

Genesys takes to heart your success as a Genesys Multicloud CX customer. Various teams unite as One Genesys to offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.

• Combined Operational Support slide deck

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Professional Services

Review how Professional Services engage with new and existing PEC customers.

• Professional Services document

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Working with Care

Find out how Genesys Customer Care can support your Cloud deployment.

• Customer Care

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Architecture and Disaster Recovery

Learn about functional architecture, in-region redundancy, anddisaster recoveryacross regions.

• Architecture slide deck