From Genesys Documentation
This is a draft page; the published version of this page can be found at PEC-IVR.
How it works
Release Notes
Genesys IVR Offerings
IVR Administration
Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.