Prepare widgets for Genesys Predictive Engagement

Learn why and how to configure a widget for use with Genesys Predictive Engagement.

Important

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

1. Administrators: Create a Genesys Cloud CX Version 2 widget

Follow the instructions to configure a Genesys Cloud CX Version 2 widget.

As you configure the widget, remember:

• Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
• The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
• After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.

2. Developers: Configure and deploy the widget on your platform

Important

On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.

For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links:

• Genesys Cloud CX:
  • Follow these instructions to deploy the Version 2 widget on your website.
• Genesys Multicloud CX:
  • Genesys Multicloud CX instructions
  • Genesys Engage on-premises instructions
• PureConnect:
  • Configure widgets
  • Deploy widgets