Prerequisites for Gxxx Exxx on-premises Deployments
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Revision as of 21:08, November 9, 2021 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Genesys Engage [pP]remises?" to "Gxxx Exxx on-premises")
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Review the Genesys Predictive Engagement prerequisites for Gxxx Exxx on-premisess customers.
Genesys prerequisites
Important
The following table shows the minimum versions of the Genesys components that are required for use with Genesys Predictive Engagement.| Genesys Component | Version | Notes |
|---|---|---|
| Framework | 8.5.1 | Configuration Server, LCA, Message Server, Solution Control Server |
| Widgets | 9.0 | 9.0.002.06 minimum |
| Pacing Service | 9.0 | |
| Stat Server | 8.5 | 8.5.104.20 minimum |
| Workspace Desktop Edition | 8.5.1 | |
| Genesys Mobile Services | 8.5.1 | 8.5.2 Highly Recommended |
| Chat | 8.5.1 | 8.5.105 minimum, 8.5.109+ recommended |
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