User contributions
(newest | oldest) View (newer 50 | older 50) (20 | 50 | 100 | 250 | 500)
- 03:00, April 14, 2022 (diff | hist) . . (+109) . . Draft:PEC-WFM/Current/SupervisorHelp
- 21:00, April 13, 2022 (diff | hist) . . (+718) . . N Draft:PEC-REP/Current/GCXIPRG/iWD (Created page with "The iWD root folder contains numerous objects, many of them organized into subfolders, that you can use to build agent-related reports based on data from Intelligent Workload...")
- 20:45, April 13, 2022 (diff | hist) . . (+813) . . N Draft:PEC-REP/Current/GCXIPRG/iWDMetrics (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=iWD Metrics }} The iWD root folder contains numerous metrics that you can use to build intelligent Workload Distribution (iWD)-related...") (current)
- 20:45, April 13, 2022 (diff | hist) . . (+1,001) . . N Draft:PEC-REP/Current/GCXIPRG/Predictive Routing (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Predictive Routing folder }} The Predictive Routing folder contains numerous objects that can provide information that is used to buil...")
- 20:45, April 13, 2022 (diff | hist) . . (+821) . . N Draft:PEC-REP/Current/GCXIPRG/Outbound ContactMetrics (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact Metrics }} The Outbound Contact folder contains numerous metrics that you can use to build outbound-related reports....")
- 20:45, April 13, 2022 (diff | hist) . . (+1,088) . . N Draft:PEC-REP/Current/GCXIPRG/Outbound Contact (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Outbound Contact folder }} The Outbound Contact folder contains numerous objects that you can use to build reports describing agent ha...")
- 20:45, April 13, 2022 (diff | hist) . . (+10,836) . . N Draft:PEC-REP/Current/GCXIPRG/HRCXIAboutProjects (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName= About Genesys CX Insights Projects }} Genesys CX Insights is built on MicroStrategy software, which organizes reporting objects (repo...")
- 20:45, April 13, 2022 (diff | hist) . . (+794) . . N Draft:PEC-REP/Current/GCXIPRG/ChatMetrics (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat Metrics }} The Chat folder contains numerous metrics that you can use to build Chat-related reports. Note the following: *Unless...")
- 20:45, April 13, 2022 (diff | hist) . . (+968) . . N Draft:PEC-REP/Current/GCXIPRG/Chat (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Chat folder }} The Chat folder contains numerous objects that you can use to build chat-related reports. The folder is organized into...")
- 20:45, April 13, 2022 (diff | hist) . . (+806) . . N Draft:PEC-REP/Current/GCXIPRG/CallbackMetrics (Created page with "{{ArticleSimplifiedWikiEdit |DisplayName=Callback Metrics }} The Callback folder contains numerous metrics that you can use to build Callback-related reports. Note the follow...")
- 20:45, April 13, 2022 (diff | hist) . . (+177) . . Draft:PEC-REP/Current/GCXIPRG
- 20:31, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Twitter Public Interaction.png (WikiSysop uploaded a new version of File:GAPI 900 Twitter Public Interaction.png) (current)
- 20:31, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Twitter Public Interaction Reply.png (WikiSysop uploaded a new version of File:GAPI 900 Twitter Public Interaction Reply.png) (current)
- 20:30, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Twitter Communication Tab.png (WikiSysop uploaded a new version of File:GAPI 900 Twitter Communication Tab.png) (current)
- 20:30, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Tweet Reply Character Counter.png (WikiSysop uploaded a new version of File:GAPI 900 Tweet Reply Character Counter.png) (current)
- 20:30, April 13, 2022 (diff | hist) . . (+136) . . Draft:PEC-REP/Current/GCXIPRG
- 20:30, April 13, 2022 (diff | hist) . . (-1) . . Draft:DES/Current/Designer/SdrRef
- 20:15, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Asynchronous Twitter Communication Tab.png (WikiSysop uploaded a new version of File:GAPI 900 Asynchronous Twitter Communication Tab.png) (current)
- 20:15, April 13, 2022 (diff | hist) . . (+115) . . Draft:DES/Current/Designer/Variables
- 20:00, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Twitter Messenger Asynchronous Chat Example.png (WikiSysop uploaded a new version of File:GAPI 900 Twitter Messenger Asynchronous Chat Example.png) (current)
- 20:00, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Twitter Interaction Conversation Tab.png (WikiSysop uploaded a new version of File:GAPI 900 Twitter Interaction Conversation Tab.png) (current)
- 20:00, April 13, 2022 (diff | hist) . . (-31) . . Draft:DES/Current/Designer/ECMAScript
- 20:00, April 13, 2022 (diff | hist) . . (+31) . . DES/Current/Designer/ECMAScript
- 19:45, April 13, 2022 (diff | hist) . . (0) . . N File:GAPI 900 Communication Tab Facebook Public Private Toggle.png (current)
- 19:45, April 13, 2022 (diff | hist) . . (-1,014) . . PEC-AD/Current/Agent/ADFacebook
- 19:45, April 13, 2022 (diff | hist) . . (+493) . . Draft:PEC-AD/Current/Agent/ADFacebook
- 19:30, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Facebook Public Asynchronous Chat Example.png (WikiSysop uploaded a new version of File:GAPI 900 Facebook Public Asynchronous Chat Example.png) (current)
- 19:30, April 13, 2022 (diff | hist) . . (+337) . . Draft:RN/AuthenticationService/100.0.006.3638
- 19:30, April 13, 2022 (diff | hist) . . (-405) . . Draft:PEC-AD/Current/Agent/ADFacebook
- 19:30, April 13, 2022 (diff | hist) . . (+36) . . Draft:GWS/Current/GWSPEGuide/Planning
- 19:30, April 13, 2022 (diff | hist) . . (+134) . . Draft:DES/Current/Designer/SdrRef
- 19:30, April 13, 2022 (diff | hist) . . (+62) . . Draft:DES/Current/Designer/ECMAScript
- 19:30, April 13, 2022 (diff | hist) . . (-89) . . Draft:AUTH/Current/AuthPEGuide/Planning
- 19:15, April 13, 2022 (diff | hist) . . (0) . . N File:TS overview.png (current)
- 19:15, April 13, 2022 (diff | hist) . . (0) . . File:GAPI 900 Facebook Messenger Asynchronous Chat Communication Tab.png (WikiSysop uploaded a new version of File:GAPI 900 Facebook Messenger Asynchronous Chat Communication Tab.png) (current)
- 19:15, April 13, 2022 (diff | hist) . . (-41) . . RN/GenesysCX Insights/100.0.028.0000
- 19:15, April 13, 2022 (diff | hist) . . (-20) . . PEC-REP/Current/RPRT/HRCXITransferDshbrd
- 19:15, April 13, 2022 (diff | hist) . . (0) . . Draft:RN/GenesysCX Insights/100.0.028.0000
- 19:15, April 13, 2022 (diff | hist) . . (0) . . Draft:RN/Designer/100.0.202.0006
- 19:15, April 13, 2022 (diff | hist) . . (-20) . . Draft:PEC-REP/Current/RPRT/HRCXITransferDshbrd
- 19:15, April 13, 2022 (diff | hist) . . (+581) . . Draft:PEC-DC/Current/Administrator/TenantSettings
- 19:15, April 13, 2022 (diff | hist) . . (-1,282) . . Draft:PEC-AD/Current/Agent/ADFacebook
- 19:15, April 13, 2022 (diff | hist) . . (+7) . . Draft:DES/Current/Designer/ECMAScript
- 19:15, April 13, 2022 (diff | hist) . . (+7) . . DES/Current/Designer/ECMAScript
- 19:00, April 13, 2022 (diff | hist) . . (+2,613) . . N RN/GenesysCX Insights/100.0.028.0000 (Created page with "{{ComponentRN |ComponentId=e17cb0c3-b6d6-41c2-8dfc-40ee83f99d56 |JQL=issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-...")
- 19:00, April 13, 2022 (diff | hist) . . (+14,665) . . N PEC-REP/Current/RPRT/HRCXITransferDshbrd (Created page with "{{Article |Standalone=No |DisplayName=Transfer Dashboard |Context=Learn about how agent time was spent when handling contact center interactions that involve a transfer, consu...")
- 19:00, April 13, 2022 (diff | hist) . . (+112) . . PEC-REP/Current/RPRT/HRCXIDashboards
- 19:00, April 13, 2022 (diff | hist) . . (+76) . . Draft:RN/GenesysCX Insights/100.0.028.0000
- 19:00, April 13, 2022 (diff | hist) . . (-60) . . Draft:PEC-REP/Current/RPRT/HRCXIDashboards
- 19:00, April 13, 2022 (diff | hist) . . (-671) . . Draft:PEC-DC/Current/Administrator/TenantSettings
(newest | oldest) View (newer 50 | older 50) (20 | 50 | 100 | 250 | 500)