Base unit of content for Genesys CX Insights -

From Genesys Documentation
Jump to: navigation, search

Component RN Definition[edit source]

Component Genesys CX Insights
Deployment Type Genesys CX on AWS, Genesys CX on Azure, Private Edition
Release Number (Change release number)
Release Type
Highlight Transfer reporting enhancements.
Boilerplate(s) Used Private edition GA (highlights), Support for AKS (highlights - private edition)
Release Date 2022-04-13
Private Edition Release Date 2022-05-09
Mixed Mode Release ReleaseDate
Private Edition Containers List
JQL issue=GCXI-6059 OR issue=GCXI-5977 OR issue=GCXI-5983 OR issue=GCXI-6059 OR issue=GCXI-5662 OR issue=GCXI-5840
Links Links to customer-facing pages in use:
Test Links Links to test pages (for RN Admins only)

None yet!

Issue Issue Category Description SupportingDocumentation
Issue Issue Category Description SupportingDocumentation
GCXI-6059 New Support for MicroStrategy 2021 update 5.1, Build NumberĀ 11.3.0560.0065, and Interactive Intelligence...
GCXI-5977 New A new metric, Consult Initiated Time, is added in the folder GCXI > Detail > Handling Attempt.
GCXI-5662 New A new Transfer Dashboard is now available in the Dashboards folder. For more information, see [[Draf... Transfer Dashboard
GCXI-5983 Resolved Issue The attribute Handling Attempt Connection ID in the Detail folder now correctly displays longer valu...
GCXI-5840 Resolved Issue Scheduled monthly reports are now delivered as expected, regardless of time zone. Previously, Genesy...
Private Edition
CPE-3603 Private Edition GCXI / RAA Private Edition Guide
Comments or questions about this documentation? Contact us for support!