Outcome scores

Outcome scores show how a customer is progressing towards one of your business goals.

View outcome scores

A solid green bar indicates that the customer achieved the outcome.

A bar with green and red indicates that the customer has not yet achieved the outcome. The amount of green indicates approximately how close the customer is to achieving the goal.

For more information on defining business outcomes, see Outcomes. For more information on how Genesys Predictive Engagement gathers and uses outcome data, see Outcome probabilities.