Segments assigned
From Genesys Documentation
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
Segments identify groups of customers with shared characteristics or behaviors.
View assigned segments
A segment represents a group of customers that have something in common. For example, a segment might include all customers who use the same browser or are from the same geographic region.
Segments appear in the order in which Genesys Predictive Engagement assigns them to the customer.
For more information on defining segments, seeSegments.Comments or questions about this documentation? Contact us for support!