Examples: Events methods with content offers

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This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.

See examples how how to use Events methods with content offers.

About web messaging

Feature coming soon: Web messaging

This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat.

Subscribe to offered events

ac('on', 'contentoffer:offered', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Subscribe to accepted events

ac('on', 'contentoffer:accepted', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Subscribe to rejected events

ac('on', 'contentoffer:rejected', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Subscribe to ignored events

ac('on', 'contentoffer:ignored', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Subscribe to errored events

ac('on', 'contentoffer:errored', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Subscribe to all content offer events

ac('on', 'contentoffer:all', (event) => {
  console.log('received %s:%s event', event.actionMediaType, event.actionState, event);
});

Unsubscribe from content offers in the offered state

ac('off', 'contentoffer:offered', eventHandler); // unsubscribes `eventHandler` from 'contentoffer:offered' events
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