Import and manage Datasets

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This topic is part of the manual Genesys Predictive Routing Help for version 9.0.0 of Genesys Predictive Routing.
Read this topic for other versions:

Predictive Routing Datasets can include a broad range of data used to create Predictors and to train and test Models.

  • Interaction Datasets are created by uploading data directly from Genesys Info Mart. See Configure Data Loader to upload data for instructions.
  • Datasets with outcome data, and other data not derived from Genesys Info Mart, is uploaded from CSV files, as explained in this topic.
Related documentation:

Extract an interaction Dataset from Genesys Info Mart

Upload a Dataset from a CSV file

Monitor Dataset upload progress

Verify datatypes and set timestamp field

View the list of Datasets

View a Dataset schema

Append data to a Dataset

The Uploads tab

Retrieved from "https://all.docs.genesys.com/PE-GPR/9.0.0/Help/Datasets (2025-07-20 18:14:38)"
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