Authentication Service metrics and alerts

Find the metrics Authentication Service exposes and the alerts defined for Authentication Service.

Service	CRD or annotations?	Port	Endpoint/Selector	Metrics update interval
Authentication Service	Annotations	8081	/prometheus	Real-time

Metrics

Authentication Service exposes many Genesys-defined as well as system metrics. You can query Prometheus directly to see all the available metrics. The metrics documented on this page are likely to be particularly useful. Genesys does not commit to maintain other currently available Authentication Service metrics not documented on this page.

Metric and description	Metric details	Indicator of
api_requests_seconds_count_total The total number of API requests to the Authentication Service.	Unit: Type: Counter Label: Sample value:
api_requests_seconds_sum_total The total time of the API requests.	Unit: Type: Counter Label: Sample value:
jvm_threads_deadlocked The number of deadlocked threads.	Unit: Type: Gauge Label: Sample value:
jvm_gc_pause_seconds_count How long garbage collection took, in seconds.	Unit: Type: Counter Label: Sample value:
gws_responses_total The number of responses grouped by HTTP code.	Unit: Type: Counter Label: Code - The response status code. Group - The goup of response codes. The values are: 4xx,5xx Sample value:
auth_auth_system_login_errors_total The number of system login errors, excluding expired passwords, incorrect user names and so on.	Unit: Type: Counter Label: contactCenter – The contact center ID. environment – The environment ID. Sample value:
psdk_conn_error_total The number of errors that occurred when the Authentication Service connected to Configuration Servers.	Unit: Type: Counter Label: Environment – The environment ID. Sample value:
auth_context_error_total The number of errors during Configuration Server context initialization.	Unit: Type: Counter Label: environment – The environment ID. Sample value:
auth_cs_connection_timeouts_total The number Configuration Server connection timeouts.	Unit: Type: Counter Label: environment – The environment ID. Sample value:
auth_cs_command_timeouts_total The number of Configuration Server command timeouts.	Unit: Type: Counter Label: environment – The environment ID. Sample value:
auth_cs_protocol_errors_total The number of Configuration Server protocol timeouts.	Unit: Type: Counter Label: environment – The environment ID. Sample value:
auth_saml_response_errors The number of Security Assertion Markup Language (SAML) errors.	Unit: Type: Counter Label: contactCenter - The contact center ID. Sample value:
jetty_threads_current The current number of Jetty threads.	Unit: Type: Gauge Label: Sample value:
jvm_memory_used_bytes The amount of memory used, in bytes.	Unit: Type: Gauge Label: area – The values are "heap" or ”nonheap”. id - The values are “G1 Eden Space", "CodeHeap 'non-nmethods'", "G1 Old Gen", "Compressed Class Space", "CodeHeap 'non-profiled nmethods'", "G1 Survivor Space", or "Metaspace". Sample value:

Alerts

No alerts are defined for Genesys Authentication.