autotrackClick

Learn how to configure which click events Genesys Predictive Engagement tracks on your websites. This configuration provides more accurate page tracking information for use in segments and outcomes.

Important

This article only applies to customers using web chat. If you are a Genesys Cloud CX customer, we encourage you to use the new web messaging feature to replace web chat.

Description

The autotrackClick module tracks when and where a visitor clicks on a webpage. To use autotrackClick, configure the click events to track using the following options:

• Config
• Callback

Signature

ac('load', 'autotrackClick', config, [callback]);

Example

ac('load', 'autotrackClick', {
  clickEvents: [
    { selector: 'button.bg-green', eventName: 'green_button_clicked' },
    { selector: 'footer *', eventName: 'footer_clicked' }
  ]
}, function () {
    console.log('"autotrackClick" has been loaded');
});

Config (required)

Description: Identifies an array of click events to track.

Type: Object

Properties: See the following table.

Name	Description	Type	Status
selector	String that selects elements. For more information, see https://developer.mozilla.org/en-US/docs/Web/API/Element/matches	String	required
eventName	String used as the event name when an element matching the selector is clicked.	String	required

Example

{
  clickEvents: [
    { selector: 'button.bg-green', eventName: 'green_button_clicked' },
    { selector: 'footer *', eventName: 'footer_clicked' }
  ]
}

Callback (optional)

When a module loads, callback is executed. No arguments pass to the callback.