Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
From Genesys Documentation
Revision as of 20:50, January 17, 2022 by Bgrenon(talk | contribs)(Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX")