Digital Channels - Genesys Documentation

Digital Channels

Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media.

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This is a draft page; the published version of this page can be found at DC.

Click on any of the following to see the documentation for that version:

Install and Config

Learn how to deploy Digital Channels in Kubernetes or using Docker Compose.

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