From Genesys Documentation
Revision as of 21:13, November 9, 2021 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Genesys Engage" to "Genesys Multicloud CX")
Digital Channels
Digital Channels powers your customer interactions across channels such as chat, SMS, messaging and social media. It provides a platform that enables you to grow sales, create more targeted marketing campaigns, and deliver exceptional customer service. The Digital Channels service processes, manages and archives customer and agent interactions across media.