From Genesys Documentation
This is a draft page; the published version of this page can be found at PEC-IVR.
How it works
Release Notes
Genesys IVR Offerings
a
IVR Administration
Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent.