Email - Genesys Documentation

Email

Genesys Multicloud CX email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

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This is a draft page; the published version of this page can be found at PEC-Email.

Click on any of the following to see the documentation for that version:

How email works

How email works

Release Notes

Administrator

Email classic

Engage cloud Email

Supervisor

Agent

Developer

Developer Center

Additional Resources

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