Segments

• Genesys Predictive Engagement

Segments

Segments identify and classify visitors based on their behavior and characteristics.

View your segments

1. Click Journey > Segments.

Create a segment

1. Click Journey > Segments.
2. Click Create Segment.
3. Use a descriptive name.
4. Define at least one visitor attribute or visitor journey.
5. Specify the color.
6. Click Save and close.

Important

You can specify as many visitor attributes and visitor journey conditions as you want. You must specify at least one.

Deactivate a segment

Deactivate a segment when you no longer need it.

1. Click Journey > Segments.
2. Click the name of the segment you want to deactivate.
3. Click the Active toggle so it is gray.
4. Click Submit.

Important

Do not delete segments.