About the Genesys Predictive Engagement Workspace Desktop Edition Plugin

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This topic is part of the manual Genesys Predictive Engagement Plugin for Workspace Desktop Edition Deployment Guide for version Current of Genesys Predictive Engagement.

The Genesys Predictive Engagement plugin for Workspace Desktop Edition presents customer journey information from Genesys Predictive Engagement content in PureEngage agent workspaces.

Deployment features

Deployment-related features of the Genesys Predictive Engagement Plugin include:

  • Support for Non-ClickOnce deployments with Workspace Desktop Edition
  • Access control by roles and permissions
  • HTTP forward proxy for outgoing traffic from agent workstation
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