forms: track
From Genesys Documentation
This topic is part of the manual Journey JavaScript SDK for version Current of Genesys Predictive Engagement.
Learn how to use theforms:track method to capture when users complete web-based forms.
Description
The forms:track method tracks form submission and abandonment events. By default, forms tracking captures form data upon submit or abandon.
- Recorded form data includes the values of all input, select, and text area fields.
- Recorded form data excludes the values of hidden, submit, and password fields, along with any fields that contain any of the following sensitive input strings:
- pass
- billing
- creditcard
- cardnum
- ^cc
- ccnum
- exp
- seccode
- securitycode
- securitynum
- cvc
- cvv
- ssn
- socialsec
- socsec
- csc
Important
In order for Altocloud SDK forms tracking to capture form data, each input needs to have a properly defined name attribute.See also Form Tracking API.
Signature
ac('forms:track', [selector], [options]);
Arguments
selector
- Description: The element you want to track.
- Type: string
- Status: optional
- Default: form
options
- Description: The activity or behavior that you want to track.
- Type: object
- Status: optional
- Default: {}
- Properties:
Name | Description | Type | Status | Default | Arguments |
captureFormDataOnAbandon | boolean | optional | true | ||
captureFormDataOnSubmit | boolean | optional | true | ||
transform | function | optional | formDataObject | ||
traitsMapper | traitsMapper |
Comments or questions about this documentation? Contact us for support!