Visit journey map (admin view)
From Genesys Documentation
Revision as of 21:27, November 9, 2021 by Ed.jamer@genesys.com (talk | contribs) (Text replacement - "Genesys Cloud" to "Genesys Cloud CX")
This topic is part of the manual Genesys Predictive Engagement Administrator's Guide for version Current of Genesys Predictive Engagement.
Contents
In Live Now, learn to use a graphical representation of a visitor's path through your website. This information provides the full context of a visitor's questions and can help you understand their needs. For more information about the icons, see icon descriptions.
Prerequisites
- Configure the following permissions in Genesys Cloud CX:
- Journey > Customer > View (to see information about existing customers)
- Journey > Event > View (to see events on the customer journey map)
- Journey > Visit > View (to see live tracking information about visitors who are currently on your website)
View a visitor's journey
The visit journey map indicates:
- Which pages a visitor saw and in what order
- The engagement types that the visitor had with an agent or with Genesys Predictive Engagement while on a page
- When the visitor matched segments
See point-in-time details
About the icons
Messaging icons
This section only applies to Genesys Cloud CX customers using web messaging.
Chat icons
This section only applies to customers using web chat.
Form-related icons
Icon | Tooltip | Description |
---|---|---|
Form submitted | Visitor submitted a form. | |
Form abandoned | Visitor abandoned the form before completing it. |
Purchase-related icons
Journey shaping icons
Icon | Tooltip | Description |
---|---|---|
Outcome achieved | Visitor achieved one of your outcomes. | |
Segment matched | Visitor matched one of your segments. |
Miscellaenous icons
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