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|contentarea=Multicloud
 
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|definition=Genesys Engage cloud private edition stands alone in its ability to seamlessly route work items, at scale, using the same set of business rules across the front and back office, including the ability to integrate with existing BPM systems. This solution is used by some of the largest contact centers in the world to deliver highly personalized and empathetic customer experiences at scale.
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|definition=Genesys Engage cloud private edition is a microservices-based contact center offering that adopts containerization technology for all the components. Containerized Genesys Engage services are cloud-native and portable, meaning that the Genesys Engage cloud private edition software offers the same set of features whether it is deployed on public or private clouds, on virtual machines, or on bare-metal servers on-premises.
 
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Revision as of 22:09, June 29, 2021

This is a draft page; the published version of this page can be found at PrivateEdition.
Click on any of the following to see the documentation for that version:

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Release Notes

Find the latest information about what's new or changed in the platform infrastructure supporting Genesys Multicloud CX private edition.

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Setting up Genesys Multicloud CX private edition

Find general information covering what you need to know about setting up Genesys Multicloud CX private edition in your environment.

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Operations

Find information about the daily and monthly tasks that you need to consider to successfully run your contact center on Genesys Multicloud CX private edition.

Retrieved from "https://all.docs.genesys.com/Draft:PrivateEdition (2025-06-21 17:43:45)"