Difference between revisions of "ATC/GPEandWidgets"
From Genesys Documentation
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− | |structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer. | + | |structuredtext={{BarbFeatureTemp|Feature=Web messaging}}This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=About_web_messaging|display text=web messaging}} feature to replace web chat. To use web messaging, you configure tracking through the [https://developer.genesys.cloud/api/digital/webmessaging/messengersdk/ Messenger JavaScript SDK] instead of deploying a tracking snippet. |
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− | |structuredtext=[https://help.mypurecloud.com/articles/?p=195772 | + | |structuredtext=Follow the instructions to [https://help.mypurecloud.com/articles/?p=195772 configure a Genesys Cloud Version 2 widget]. |
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− | **[https://developer. | + | **Follow these instructions to [https://developer.genesys.cloud/api/webchat/widget-version2.html deploy the Version 2 widget on your website.] |
*Genesys Engage: | *Genesys Engage: | ||
**[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Engage cloud instructions] | **[https://all.docs.genesys.com/WID/Current/Developer/GWCDeployment Genesys Engage cloud instructions] |
Revision as of 13:03, April 14, 2021
Contents
Learn why and how to configure a widget for use with Genesys Predictive Engagement.
About web messaging
Feature coming soon: Web messaging
This article only applies to customers using web chat. If you are a Genesys Cloud customer, we encourage you to use the new web messaging feature to replace web chat. To use web messaging, you configure tracking through the Messenger JavaScript SDK instead of deploying a tracking snippet.
1. Administrators: Create a Genesys Cloud Version 2 widget
Follow the instructions to configure a Genesys Cloud Version 2 widget.
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
2. Developers: Configure and deploy the widget on your platform
Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.- Genesys Cloud:
- Follow these instructions to deploy the Version 2 widget on your website.
- Genesys Engage:
- PureConnect:
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