From Genesys Documentation
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| − | |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. There are two email solutions: | + | |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. There are two email solutions: '''Email classic''' and '''Engage cloud Email.''' |
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|ComingSoon=Yes | |ComingSoon=Yes | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
Revision as of 10:23, March 15, 2021
This is a draft page; the published version of this page can be found at PEC-Email.
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources