From Genesys Documentation
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|contentarea=Multicloud | |contentarea=Multicloud | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | + | |definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. There are two email solutions: |
| − | |ComingSoon= | + | |
| + | * Email classic | ||
| + | * Engage cloud Email | ||
| + | |ComingSoon=Yes | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How email works | |Title=How email works | ||
| − | |Links={{Link-Standalone|topic=PEC-Email/HIW}} | + | |Links={{Link-Standalone|topic=PEC-Email/HIW|display text=How Email classic works}} |
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Release Notes | |Type=Release Notes | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | ||
| + | *Engage cloud Email Release Notes | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-cloud | |Platform=GenesysEngage-cloud | ||
Revision as of 09:44, March 15, 2021
This is a draft page; the published version of this page can be found at PEC-Email.
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources