From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Genesys Agent Assist | |displayname=Genesys Agent Assist | ||
| − | |previewers=AgentAssistPreview | + | |previewers=AgentAssistPreview, GAAPreview |
| − | |contentarea= | + | |contentarea=Multicloud |
|landingpage=No | |landingpage=No | ||
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience. | |definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience. | ||
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|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Type=Get Started | |Type=Get Started | ||
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|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}} | |Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}} | ||
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|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=GenesysEngage-onpremises | |Platform=GenesysEngage-onpremises | ||
|Type=Install and Config | |Type=Install and Config | ||
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|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}} | |Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}} | ||
Revision as of 13:39, July 15, 2020
Click on any of the following to see the documentation for that version:
Install and Config
Important
The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.Comments or questions about this documentation? Contact us for support!