From Genesys Documentation
| Line 3: | Line 3: | ||
|UserFunctions= | |UserFunctions= | ||
|displayname=Email | |displayname=Email | ||
| − | |contentarea= | + | |contentarea=Customer Care |
|landingpage=No | |landingpage=No | ||
|definition=PureEngage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | |definition=PureEngage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs. | ||
Revision as of 17:25, June 8, 2020
This is a draft page; the published version of this page can be found at PEC-Email.
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources