Difference between revisions of "Draft:PEC-GPA"

Revision as of 01:07, June 6, 2020

This is a draft page; the published version of this page can be found at PEC-GPA.

Click on any of the following to see the documentation for that version:

How it works

How Gplus Adapter for Salesforce works

Release Notes

Administration

Agent's Guide

Gplus Adapter for Salesforce Agent's Guide

@@ Line 1: / Line 1: @@
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-|definition=Gplus Adapter for Salesforce Lightning enables the integration of Workspace Agent Desktop within the Salesforce Lightning environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Lightning Click-to-dial, Screen Pops, and Activity History.
+|definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
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@@ Line 14: / Line 17: @@
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@@ Line 20: / Line 25: @@
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@@ Line 28: / Line 32: @@
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