From Genesys Documentation
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| − | |definition=An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat and email. As an agent, you can be assigned to specific channels, consult with team members and help customers by providing standard responses to their questions. | + | |definition=An agent is the front line of the contact center. They communicate with customers and fellow team members through various channels, such as voice calls, chat, and email. As an agent, you can be assigned to specific channels, consult with team members, and help customers by providing standard responses to their questions. |
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|Links=*{{#mintydocs_link:topic=PEC-Agent/GetStarted|standalone|display text=Get started}} | |Links=*{{#mintydocs_link:topic=PEC-Agent/GetStarted|standalone|display text=Get started}} | ||
*{{#mintydocs_link:topic=PEC-Agent/TopTasks|standalone|display text=Top tasks}} | *{{#mintydocs_link:topic=PEC-Agent/TopTasks|standalone|display text=Top tasks}} | ||
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|Title=Communicate with customers and team members | |Title=Communicate with customers and team members | ||
| − | |Links=* | + | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Working with GPlus Adapter for Salesforce Lightning}} |
| − | * | + | *{{Link-AnywhereElse|product=PEC-GS|topic=Users|standalone}} |
| − | * | + | *{{Link-Standalone|topic=PEC-VM/Users}} |
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
Revision as of 01:36, March 13, 2020
This is a draft page; the published version of this page can be found at PEC-Agent.
Click on any of the following to see the documentation for that version:
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.