Difference between revisions of "Draft:PEC-AS"

Revision as of 18:28, February 12, 2020

This is a draft page; the published version of this page can be found at PEC-AS.

Click on any of the following to see the documentation for that version:

How it works

Release Notes

Contact center setup

Agent desktop settings

Get Started

Private Edition

Find detailed information about how to deploy this service in your environment.

@@ Line 21: / Line 21: @@
 |Type=Install and Config
 |Title=Contact center setup
-|Description=Agent Setup is the primary application for configuring your contact center, including users, roles, and agent groups.
+|Links=*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Hierarchy|display text=Settings and configuration overview}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Onboarding_scenario|display text=Scenario: Onboarding agents and supervisors}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Agent_options_overview|display text=Agent settings overview}}
+|Columns=Yes
 }}{{MintyDocsProductLandingSections
 |Platform=PureEngage
 |Type=Install and Config
 |Title=Agent desktop settings
-|Description=interaction channels such as voice, email, and chat
 |Columns=No
 }}
 }}