From Genesys Documentation
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|Type=Get Started | |Type=Get Started | ||
|Title=How callback works | |Title=How callback works | ||
| + | |Description=Find information about the ways in which you can provide callback functionality in your contact center. | ||
|Links={{Link-AnywhereElse|product=PEC-CAB|topic=HIW|standalone|display text=How callback works}} | |Links={{Link-AnywhereElse|product=PEC-CAB|topic=HIW|standalone|display text=How callback works}} | ||
|Columns=No | |Columns=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Description=Find out about what changes in each release. | ||
|Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GES Callback Release Note] | ||
|Columns=No | |Columns=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Get Started | |Type=Get Started | ||
| + | |Description=Start here if you are new to the Callback UI. | ||
|Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=GES}} | ||
|Columns=No | |Columns=No | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Description=Find information about how to provision Callback and what you'll need to configure to support various callback scenarios. | ||
|Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator}} | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator}} | ||
|Columns=No | |Columns=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
| + | |Description=Find information and tutorials about the Genesys Engagement Services (GES) API for Callback. | ||
|Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=PureEngage REST APIs and Tutorials for Callback}} | |Links={{Link-AnywhereElse|product=PEC-CAB|version=Current|manual=Administrator|topic=CallbackRESTAPIsandTutorials|display text=PureEngage REST APIs and Tutorials for Callback}} | ||
|Columns=No | |Columns=No | ||
Revision as of 18:50, February 10, 2020
This is a draft page; the published version of this page can be found at PEC-CAB.
How callback works
Find information about the ways in which you can provide callback functionality in your contact center.
Release Notes
Find information about what changes in each release.
Get Started
Start here if you are new to the Callback UI.
Administrator
Find information about how to provision Callback and what you'll need to configure to support various callback scenarios.
Developer Resources
Find information and tutorials about the Genesys Engagement Services (GES) API for Callback.
Private Edition
Find detailed information about how to deploy this service in your environment.