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m (Text replacement - "|contentarea=Multicloud" to "|contentarea=Genesys Multicloud CX")
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|contentarea=Genesys Multicloud CX
 
|contentarea=Genesys Multicloud CX
 
|landingpage=No
 
|landingpage=No
|definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQ suggestions making agents more productive, efficient, knowledgeable and improving the overall customer experience.
 
|Platform=GenesysEngage-cloud
 
 
|ComingSoon=No
 
|ComingSoon=No
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
 
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
|Type=Get Started
 
|Description={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}}
 
|Columns=No
 
}}{{MintyDocsProductLandingSections
 
 
|Platform=GenesysEngage-cloud
 
|Platform=GenesysEngage-cloud
 
|Type=Install and Config
 
|Type=Install and Config
|Links={{Link-AnywhereElse|product=GAA|version=Current|manual=WDEPlugin}}
 
 
<br />
 
 
|Columns=No
 
|Columns=No
 
}}
 
}}
 +
|Platform=GenesysEngage-cloud
 
|workspace_id=GAA
 
|workspace_id=GAA
 
}}
 
}}
 
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}
 
{{NoteFormat|The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.|1}}

Revision as of 07:29, September 19, 2022

This is a draft page; the published version of this page can be found at GAA.
Click on any of the following to see the documentation for that version:
Important
The Genesys Agent Assist plugin for Workspace Desktop Edition is being released to pre-approved customers as part of the Early Adopter Program. This means that both the product and the documentation are still under development. As a result, documentation sections might require revision as the product develops. We advise that you use this documentation with care. Before you make changes that could affect the success of your deployment, verify them with your Genesys representatives.
Retrieved from "https://all.docs.genesys.com/Draft:GAA (2025-06-20 17:45:47)"