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|definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
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|definition=Gplus Adapter for Salesforce enables the integration of Agent Workspace within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History.
 
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Revision as of 18:47, July 28, 2022

This is a draft page; the published version of this page can be found at PEC-GPA.
Click on any of the following to see the documentation for that version:

GetStarted.png

How it works

How Gplus Adapter for Salesforce works

ReleaseNotes.png

Release Notes

InstallConfig.png

Administration

AgentLanding.png

Agent's Guide

Gplus Adapter for Salesforce Agent's Guide

Retrieved from "https://all.docs.genesys.com/Draft:PEC-GPA (2025-06-20 23:14:02)"