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|UserFunctions=Yes
 
|UserFunctions=Yes
 
|displayname=Genesys Use Cases
 
|displayname=Genesys Use Cases
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|editors=Shane.Landy@genesys.com
 
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|previewers=Shane.Landy@genesys.com
 
 
|contentarea=Use Cases
 
|contentarea=Use Cases
 
|landingpage=Yes
 
|landingpage=Yes
 
|definition=Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.
 
|definition=Use Cases are the way we visualize great experiences, discover business opportunities, and design solutions.
 
|ComingSoon=No
 
|ComingSoon=No
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|MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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|workspace_id=UseCases
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|video=292035100
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}}
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{{MintyDocsProductLandingSections
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|UserFunctions=Yes
 
|Type=Get Started
 
|Type=Get Started
 
|Title=Explore Use Cases
 
|Title=Explore Use Cases
 
|Description=Sort or search all Genesys Use Cases.
 
|Description=Sort or search all Genesys Use Cases.
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|Links=*{{#mintydocs_link:manual=GenesysCloud|version=Current}}
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|Links=* {{#mintydocs_link:manual=GenesysCloud|version=Current}}
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*{{#mintydocs_link:manual=GenesysEngage-cloud|version=Current}}
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* {{#mintydocs_link:manual=GenesysEngage-cloud|version=Current}}
 
*{{#mintydocs_link:manual=GenesysEngage-onpremises|version=Current}}
 
*{{#mintydocs_link:manual=GenesysEngage-onpremises|version=Current}}
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*{{#mintydocs_link:manual=PureConnect|version=Current}}
+
* {{#mintydocs_link:manual=PureConnect|version=Current}}
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*{{#mintydocs_link:manual=OpenPlatform|version=Current}}
+
* {{#mintydocs_link:manual=OpenPlatform|version=Current}}
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|UserFunctions=Yes
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Explore Use Case Benefits
 
|Title=Explore Use Case Benefits
 
|Description=Find use cases according to their stated benefits.
 
|Description=Find use cases according to their stated benefits.
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|Links=*[[UseCases/Benefits|Drilldown by Benefits]]
+
|Links=* [[UseCases/Benefits|Drilldown by Benefits]]
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|UserFunctions=Yes
 
|Type=XYZ Documentation
 
|Type=XYZ Documentation
 
|Title=Explore Maturity Level
 
|Title=Explore Maturity Level
 
|Description=Find maturity level information for all use cases.
 
|Description=Find maturity level information for all use cases.
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|Links=*[[UseCases/Current/GenesysCloudMigration|Genesys Cloud]]
+
|Links=
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*[[UseCases/Current/GenesysEngage-onpremisesMigration|Genesys Engage]]
+
* [[UseCases/Current/GenesysCloudMigration|Genesys Cloud]]  
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*[[UseCases/Current/PureConnectMigration|PureConnect]]
+
* [[UseCases/Current/GenesysEngage-onpremisesMigration|Genesys Engage]]
 +
* [[UseCases/Current/PureConnectMigration|PureConnect]]
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
 +
|UserFunctions=Yes
 
|Type=Get Started
 
|Type=Get Started
−
|Title=Explore value and dependencies
+
|Title=Explore use cases
 
|Description=Explore use cases that augment value and deliver optimization to your organization.
 
|Description=Explore use cases that augment value and deliver optimization to your organization.
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|Links=*[[UseCases/ValueAdd|Value augmenting and optimizing use cases]]
+
|Links=
 +
*[[UseCases/ValueAdd|Value augmenting and optimizing use cases]]
 
*[[UseCases/Interdependencies|Use case interdependencies]]
 
*[[UseCases/Interdependencies|Use case interdependencies]]
 
}}{{MintyDocsProductLandingSections
 
}}{{MintyDocsProductLandingSections
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|UserFunctions=Yes
 
|Type=Get Started
 
|Type=Get Started
 
|Title=Training Video
 
|Title=Training Video
 
|Description=Learn how to find the use case you need, from across the Genesys platforms.
 
|Description=Learn how to find the use case you need, from across the Genesys platforms.
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|Links=*{{#mintydocs_link:topic=UseCases/Training|standalone}}
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|Links=* {{#mintydocs_link:topic=UseCases/Training|standalone}}
 
|Columns=No
 
|Columns=No
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|Type=Install and Config
 
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|Title=Blueprints
 
−
|Description=Find downloadable blueprints with implementation details.
 
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|Links=*[[Blueprints/Current/Collected/GenesysEngage|Genesys Engage Blueprints]]
 
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*[[Blueprints/Current/Collected/PureConnect|PureConnect Blueprints]]
 
−
}}{{MintyDocsProductLandingSections
 
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|Type=XYZ Documentation
 
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|Title=Explore Sales and Marketing
 
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|Description=Find Sales and Marketing use cases.
 
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|Links=*[[UseCases/Current/GenesysEngage-onpremises/SalesUseCases|Sales]]
 
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*[[UseCases/Current/GenesysEngage-onpremises/MarketingUseCases|Marketing]]
 
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}}{{MintyDocsProductLandingSections
 
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|Type=Get Started
 
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|Title=Explore Use Cases
 
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|Description=Sort or search all Genesys Use Cases.
 
−
|Links=*{{#mintydocs_link:manual=GenesysCloud|version=Public}}
 
−
*{{#mintydocs_link:manual=GenesysEngage-cloud|version=Public}}
 
−
*{{#mintydocs_link:manual=GenesysEngage-onpremises|version=Public}}
 
−
*{{#mintydocs_link:manual=PureConnect|version=Public}}
 
−
*{{#mintydocs_link:manual=OpenPlatform|version=Public}}
 
−
}}
 
−
|workspace_id=UseCases
 
−
|video=292035100
 
 
}}
 
}}
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{{#ifingroup:employees,docteam|
 
−
|}}
 

Revision as of 14:26, December 15, 2020

Click on any of the following to see the documentation for that version:

GetStarted.png

Explore Use Cases

Sort or search all Genesys Use Cases.

Book.png

Explore Use Case Benefits

Find use cases according to their stated benefits.

Book.png

Explore Maturity Level

Find maturity level information for all use cases.

GetStarted.png

Explore use cases

Explore use cases that augment value and deliver optimization to your organization.

GetStarted.png

Training Video

Learn how to find the use case you need, from across the Genesys platforms.

Retrieved from "https://all.docs.genesys.com/UseCases (2025-06-20 13:58:15)"
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