Augment and Optimize value by combining Use Cases

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Select platform and use case

Genesys Multicloud CXGenesys Engage on-premisesPureConnectGenesysCloud Employee PerformanceGenesys Advanced Text and Speech AnalyticsGenesys Agent AssistGenesys Agent CopilotGenesys Back-office SchedulingGenesys Business CommunicationsGenesys CRM CollaborationGenesys Call RoutingGenesys CallbackGenesys Chat RoutingGenesys ChatbotsGenesys Click-to-CallGenesys Co-browseGenesys Compliance CertificationGenesys Compliance RecordingGenesys Contact Center OptimizationGenesys Customer AuthenticationGenesys Digital CallbackGenesys Dynamic Case ManagementGenesys Email RoutingGenesys Employee OnboardingGenesys Employee Schedule Preferences (EE10-A)Genesys Employee Schedule Preferences (EE10-C)Genesys Employee Schedule Preferences (EE10-D)Genesys Employee Schedule Preferences (EE10-B)Genesys IVR PersonalizationGenesys IVR RecordingGenesys KPI InsightsGenesys Knowledge ManagementGenesys MessagingGenesys Multimodal IVRGenesys Omnichannel NotificationsGenesys Omnichannel Workforce SchedulingGenesys Outbound DialerGenesys Outsourcer ManagementGenesys Performance ManagementGenesys Personalized Digital RoutingGenesys Personalized RoutingGenesys Personalized Routing with CallbackGenesys Personalized Task DistributionGenesys Predictive EngagementGenesys Predictive Routing for Customer ServiceGenesys Predictive Routing for SalesGenesys Proficiency DevelopmentGenesys Quality ManagementGenesys SMS & Email NotificationsGenesys SMS RoutingGenesys Schedule-based RoutingGenesys Selective RecordingGenesys Shift BiddingGenesys Shrinkage ManagementGenesys Skills AssessmentGenesys Skills ManagementGenesys Social ListeningGenesys Social Media RoutingGenesys Speech AnalyticsGenesys Task Distribution-WorkgroupGenesys Task-based SchedulingGenesys Text and Speech Analytics for ComplianceGenesys Text and Speech Analytics for Customer ServiceGenesys Training and Activity SchedulingGenesys UCC Third-Party IntegrationGenesys Virtual AgentGenesys Voice PaymentGenesys Voice RecordingGenesys Voice ServicesGenesys Voice and Screen RecordingGenesys VoicebotsGenesys WFM Third-Party IntegrationGenesys Work AutomationGenesys Work and Lead DistributionGenesys Workforce Scheduling for VoiceQuality Assurance and ComplianceResource ManagementUnified Experience from Genesys and ServiceNow