From Genesys Documentation
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|ContentArea=Multicloud | |ContentArea=Multicloud | ||
|Description=Deliver competitively superior customer experiences and digital transformation at any scale. | |Description=Deliver competitively superior customer experiences and digital transformation at any scale. | ||
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|contentarea=Genesys Engage | |contentarea=Genesys Engage | ||
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{{ContentAreaLandingPageSection | {{ContentAreaLandingPageSection | ||
| − | |Heading= | + | |Heading=Genesys Engage cloud - how it works |
|Type=Other | |Type=Other | ||
| − | |Description= | + | |Description=Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them. |
|Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]] | |Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]] | ||
|Status=No | |Status=No | ||
}} | }} | ||
{{ContentAreaLandingPageSection | {{ContentAreaLandingPageSection | ||
| − | |Heading= | + | |Heading=All content |
| − | |Type= | + | |Type=Other |
| − | |Description= | + | |Description=Master lists to help you find all technical content available for Genesys Engage. |
| − | | | + | |Links=*[[System/AllContent|All applications]] |
| + | *[[UseCases|Use Cases]] | ||
| + | *[https://docs.genesys.com/Glossary Glossary] | ||
| + | *[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release notes] | ||
| + | *[https://docs.genesys.com/Documentation/Options Configuration options] | ||
| + | *[[System|System-level]] | ||
| + | *[https://docs.genesys.com/Documentation/International International (translated)] | ||
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}} | }} | ||
{{ContentAreaLandingPageSection | {{ContentAreaLandingPageSection | ||
| − | |Heading= | + | |Heading=User roles |
|Type=Agent | |Type=Agent | ||
| − | |Description= | + | |Description=Portal pages that pull together information for your role in Genesys Engage contact centers. |
| − | |Links= | + | |Links=*[[PEC-Admin|Administrators]] |
| − | | | + | *[[PEC-Agent|Agents]] |
| − | + | *[[PEC-Super|Supervisors]] | |
| − | + | *[[PEC-Developer|Developers]] | |
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|Status=No | |Status=No | ||
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{{ContentAreaLandingPageSection | {{ContentAreaLandingPageSection | ||
| − | |Heading= | + | |Heading=Hybrid integrations |
|Type=Administrator | |Type=Administrator | ||
| − | |Description= | + | |Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud services. |
| − | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage | + | |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]] |
|Status=No | |Status=No | ||
}} | }} | ||
{{ContentAreaLandingPageSection | {{ContentAreaLandingPageSection | ||
| − | |Heading= | + | |Heading=Genesys Engage on-premises |
| − | |Type= | + | |Type=Supervisor |
| − | |Description= | + | |Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises]. |
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|Status=No | |Status=No | ||
}} | }} | ||
Revision as of 18:34, July 15, 2020
This is a draft page; the published version of this page can be found at GenesysEngageMulticloud.
Click on any of the following to see the documentation for that version:
Genesys Engage cloud - how it works
Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.
All content
Master lists to help you find all technical content available for Genesys Engage.
User roles
Portal pages that pull together information for your role in Genesys Engage contact centers.
Hybrid integrations
Integrating Genesys Engage on-premises deployments with Genesys Cloud services.
Genesys Engage on-premises
Find information for users, administrators, and installers of Genesys Engage on-premises.