Difference between revisions of "GenesysEngageMulticloud"

Revision as of 18:33, July 15, 2020

Click on any of the following to see the documentation for that version:

Genesys Engage cloud - how it works

Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.

Getting Started with Genesys Engage

All content

Master lists to help you find all technical content available for Genesys Engage.

User roles

Portal pages that pull together information for your role in Genesys Engage contact centers.

Hybrid integrations

Integrating Genesys Engage on-premises deployments with Genesys Cloud services.

Provisioning Genesys Engage hybrid integrations

Genesys Engage on-premises

Find information for users, administrators, and installers of Genesys Engage on-premises.

@@ Line 1: / Line 1: @@
 {{ContentAreaLandingPage
-|ContentArea=Multicloud
+|ContentArea=Genesys Engage cloud
 |Description=Deliver competitively superior customer experiences and digital transformation at any scale.
 |Video=
@@ Line 6: / Line 6: @@
 }}
 {{ContentAreaLandingPageSection
-|Heading=How Things Work in Genesys Engage Multicloud
+|Heading=Genesys Engage cloud - how it works
 |Type=Other
-|Description=Find all How It Works and Getting Started articles for the various Genesys Engage Multicloud applications and features.
+|Description=Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.
 |Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]]
 |Status=No
 }}
 {{ContentAreaLandingPageSection
-|Heading=Release Notes
+|Heading=All content
-|Type=Release Notes
+|Type=Other
-|Description=See all Genesys Engage [https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release Notes].
+|Description=Master lists to help you find all technical content available for Genesys Engage.
-|Links=
+|Links=*[[System/AllContent|All applications]]
+*[[UseCases|Use Cases]]
+*[https://docs.genesys.com/Glossary Glossary]
+*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release notes]
+*[https://docs.genesys.com/Documentation/Options Configuration options]
+*[[System|System-level]]
+*[https://docs.genesys.com/Documentation/International International (translated)]
 |Status=No
 }}
 {{ContentAreaLandingPageSection
-|Heading=Genesys Engage Multicloud
+|Heading=User roles
 |Type=Agent
-|Description=Find content for the role that you play in the Genesys Engage Multicloud contact center.
+|Description=Portal pages that pull together information for your role in Genesys Engage contact centers.
 |Links=*[[PEC-Admin|Administrators]]
 *[[PEC-Agent|Agents]]
 *[[PEC-Super|Supervisors]]
+*[[PEC-Developer|Developers]]
 |Status=No
 }}
 {{ContentAreaLandingPageSection
-|Heading=Genesys Engage on-premises
+|Heading=Hybrid integrations
-|Type=Supervisor
-|Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
-|Links=
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=Genesys Engage Multicloud Developers
-|Type=Developer
-|Description=Learn about the Developer role in Genesys Engage. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
-|Links=
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=Provisioning Genesys Engage Hybrid Integrations
 |Type=Administrator
-|Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Engage on-premises deployments and Genesys Cloud services.
+|Description=Integrating Genesys Engage on-premises deployments with Genesys Cloud services.
 |Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
 |Status=No
 }}
 {{ContentAreaLandingPageSection
-|Heading=Suite-wide content
+|Heading=Genesys Engage on-premises
-|Type=Other
+|Type=Supervisor
-|Description=
+|Description=Find information for users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
-|Links=*[[UseCases|Genesys Use Cases]]
+|Links=
-*[https://docs.genesys.com/Glossary Genesys Glossary]
-*[https://docs.genesys.com/Documentation/PSAAS/latest/RN/Welcome Release Notes]
-*[https://docs.genesys.com/Documentation/Options Configuration Options]
-*[[System|System-level Guides]]
-*[https://docs.genesys.com/Documentation/International International (translated)]
 |Status=No
 }}