Difference between revisions of "ATC/GPEandWidgets"
From Genesys Documentation
m (Text replacement - "PureEngage" to "Genesys Engage") |
m (Text replacement - "PureCloud" to "Genesys Cloud") |
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|Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud | |Platform=GenesysEngage-onpremises, PureConnect, GenesysCloud | ||
|Section={{Section | |Section={{Section | ||
| − | |sectionHeading=1. Administrators: Create a | + | |sectionHeading=1. Administrators: Create a Genesys Cloud Version 2 widget |
|anchor=CreateWidget20 | |anchor=CreateWidget20 | ||
|alignment=Vertical | |alignment=Vertical | ||
| − | |structuredtext=[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Follow the instructions to configure a | + | |structuredtext=[https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/ Follow the instructions to configure a Genesys Cloud Version 2 widget]. |
As you configure the widget, remember: | As you configure the widget, remember: | ||
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|structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | |structuredtext={{NoteFormat|On a tracked website, you must deploy the widgets transport object above the location where you deploy the {{Link-AnywhereElse|product=ATC|version=Current|manual=AdminGuide|topic=Tracking_snippet|display text = {{MINTYDOCSPRODUCT}} tracking snippet}}.|}}For complete, platform-specific instructions on configuring and deploying a widget on your platform, see the following links: | ||
| − | * | + | *Genesys Cloud: |
**[https://developer.mypurecloud.com/api/webchat/widget-version2.html Follow these instructions to deploy the Version 2 widget on your website.] | **[https://developer.mypurecloud.com/api/webchat/widget-version2.html Follow these instructions to deploy the Version 2 widget on your website.] | ||
*Genesys Engage: | *Genesys Engage: | ||
Revision as of 12:05, July 15, 2020
Contents
Learn why and how to configure a widget for use with Genesys Predictive Engagement.
1. Administrators: Create a Genesys Cloud Version 2 widget
Follow the instructions to configure a Genesys Cloud Version 2 widget.
As you configure the widget, remember:
- Give the widget a meaningful name that indicates its use with Genesys Predictive Engagement.
- The list of allowed domains for the widget should match the list of allowed domains for Genesys Predictive Engagement.
- After you save the widget, copy the deployment key for use as you complete your platform-specific configuration and deployment.
2. Developers: Configure and deploy the widget on your platform
Important
On a tracked website, you must deploy the widgets transport object above the location where you deploy the Genesys Predictive Engagement tracking snippet.- Genesys Cloud:
- Genesys Engage:
- PureConnect:
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