Difference between revisions of "GenesysEngageMulticloud"

Revision as of 11:51, June 29, 2020

Click on any of the following to see the documentation for that version:

Genesys Engage cloud - how it works

Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.

Getting Started with Genesys Engage

All content

Master lists to help you find all technical content available for Genesys Engage..

User roles

Portal pages that pull together information for your role in Genesys Engage content centers.

Hybrid integrations

Learn the essential provisioning steps to enable a hybrid integration between Genesys Engage on-premises deployments and Genesys Cloud services.

Provisioning Genesys Engage hybrid integrations

Genesys Engage on-premises

Find all information for all users, administrators, and installers of Genesys Engage on-premises.

@@ Line 8: / Line 8: @@
 |Heading= Genesys Engage cloud - how it works
 |Type=Other
-|Description=Find all How It Works and Getting Started articles for the various Genesys Engage cloud applications and features.
+|Description=Articles describing the basics of how different Genesys Engage cloud applications and features work, and how to get started using them.
 |Links=*[[{{#switch:{{NAMESPACENUMBER}}|620=Draft:|}}PEC-Admin/HIW|Getting Started with Genesys Engage]]
 |Status=No
@@ Line 15: / Line 15: @@
 |Heading=All content
 |Type=Other
-|Description=Find various master lists of all technical content for Genesys Engage.
+|Description=Master lists to help you find all technical content available for Genesys Engage..
 |Links=*[[System/AllContent|All applications]]
 *[[UseCases|Use Cases]]
@@ Line 28: / Line 28: @@
 |Heading=User roles
 |Type=Agent
-|Description=Find content for the role that you play in the Genesys Engage Multicloud contact center.
+|Description=Portal pages that pull together information for your role in Genesys Engage content centers.
 |Links=*[[PEC-Admin|Administrators]]
 *[[PEC-Agent|Agents]]
 *[[PEC-Super|Supervisors]]
+*[[PEC-Developer|Developers]]
+|Status=No
+}}
+{{ContentAreaLandingPageSection
+|Heading=Hybrid integrations
+|Type=Administrator
+|Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Engage on-premises deployments and Genesys Cloud services.
+|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
 |Status=No
 }}
@@ Line 39: / Line 47: @@
 |Description=Find all information for all users, administrators, and installers of [https://docs.genesys.com/Documentation/OnPremises Genesys Engage on-premises].
 |Links=
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=For Developers
-|Type=Developer
-|Description=Learn about the Developer role in Genesys Engage. If you're interested in all Genesys services and APIs, check out [https://developer.genesyscloud.com Developer Resources].
-|Links=
-|Status=No
-}}
-{{ContentAreaLandingPageSection
-|Heading=Hybrid integrations
-|Type=Administrator
-|Description=Learn the essential provisioning steps to enable a hybrid integration between Genesys Engage on-premises deployments and Genesys Cloud services.
-|Links=*[[PEC-Hybrid/Current/Admin/About|Provisioning Genesys Engage hybrid integrations]]
 |Status=No
 }}