From Genesys Documentation
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|UserFunctions= | |UserFunctions= | ||
|displayname=Gplus Adapter for Salesforce | |displayname=Gplus Adapter for Salesforce | ||
| − | |contentarea= | + | |contentarea=Genesys Engage Multicloud |
|landingpage=No | |landingpage=No | ||
|definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. | |definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. | ||
Revision as of 16:01, June 8, 2020
This is a draft page; the published version of this page can be found at PEC-GPA.
How it works
Agent's Guide