From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=Agent | |displayname=Agent | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Communicate with customers and team members | |Title=Communicate with customers and team members | ||
| + | |Description= | ||
|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}} | |Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADQuickStart|display text=Getting started with Agent Desktop}} | ||
*{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Working with GPlus Adapter for Salesforce Lightning}} | *{{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent|topic=GPASFLGettingStarted|display text=Working with GPlus Adapter for Salesforce Lightning}} | ||
| + | *{{Link-AnywhereElse|product=GAMD|version=Current|manual=Agent|display text=Gplus Adapter for Microsoft Dynamics 365 Agent's Guide}} | ||
| + | *{{Link-AnywhereElse|product=GASN|version=Current|manual=Agent|display text=Gplus Adapter for ServiceNow Agent's Guide}} | ||
*{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | *{{Link-Standalone|topic=PEC-GS/Users|display text=Genesys Softphone for Agents}} | ||
*{{Link-Standalone|topic=PEC-VM/Users}} | *{{Link-Standalone|topic=PEC-VM/Users}} | ||
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|Type=XYZ Documentation | |Type=XYZ Documentation | ||
|Title=Manage your work schedule | |Title=Manage your work schedule | ||
| + | |Description= | ||
|Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}} | |Links=*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=SchO}} | ||
*{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | *{{Link-AnywhereElse|product=PEC-WFM|version=Current|manual=Agent|topic=TrdgO}} | ||
Revision as of 19:23, May 18, 2020
This is a draft page; the published version of this page can be found at PEC-Agent.
Click on any of the following to see the documentation for that version:
Communicate with customers and team members
Manage your work schedule
Integrations
Gplus Adapters integrate the Genesys Agent Workspace inside a third party Customer Relationship Management (CRM) application to enable agents to handle calls, emails, chats, and so on from inside their CRM application.