From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
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|displayname=IVR Administration | |displayname=IVR Administration | ||
| − | |contentarea= | + | |contentarea=Genesys Engage Multicloud |
|landingpage=No | |landingpage=No | ||
|definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | ||
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|Title=How it works | |Title=How it works | ||
|Description=[[Draft:PEC-IVR/HIW|How IVR Works]] | |Description=[[Draft:PEC-IVR/HIW|How IVR Works]] | ||
| + | |Links= | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Type=Release Notes | |Type=Release Notes | ||
|Title=Release Notes | |Title=Release Notes | ||
| + | |Description= | ||
|Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes] | |Links=[https://docs.genesys.com/Documentation/PSAAS/latest/RN/IVRAdmin IVR Release Notes] | ||
|Columns=No | |Columns=No | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Genesys IVR Offerings | |Title=Genesys IVR Offerings | ||
| + | |Description= | ||
|Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}} | |Links={{Link-AnywhereElse|product=PEC-IVR|version=Current|manual=Administrator|topic=EntIVR}} | ||
Revision as of 01:08, June 9, 2020
This is a draft page; the published version of this page can be found at PEC-IVR.
How it works
Release Notes
Genesys IVR Offerings