From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| − | |displayname=Gplus Adapter for Salesforce | + | |WithTabber= |
| + | |UserFunctions= | ||
| + | |displayname=Gplus Adapter for Salesforce | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
| − | |definition=Gplus Adapter for Salesforce | + | |definition=Gplus Adapter for Salesforce enables the integration of Workspace Agent Desktop within the Salesforce environment to handle Genesys contact center interactions. The integrated solution presents a complete customer view allowing your contact center agents to service your customers. It supports Salesforce Click-to-dial, Screen Pops, and Activity History. |
|ComingSoon=No | |ComingSoon=No | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
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|Type=Get Started | |Type=Get Started | ||
|Title=How it works | |Title=How it works | ||
| + | |Description= | ||
|Links={{Link-Standalone|topic=PEC-GPA/HIW}} | |Links={{Link-Standalone|topic=PEC-GPA/HIW}} | ||
|Columns=No | |Columns=No | ||
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|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| − | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce | + | |Title= |
| + | |Description= | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/GAL Gplus Adapter (V.9) for Salesforce] | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Install and Config | |Type=Install and Config | ||
|Title=Administration | |Title=Administration | ||
| − | |Links={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|display text=Gplus Adapter for Salesforce | + | |Description= |
| − | + | |Links={{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Salesforce_options|display text=Gplus Adapter for Salesforce options}} | |
| − | |||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent's Guide | |Title=Agent's Guide | ||
| + | |Description= | ||
|Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | |Links={{Link-AnywhereElse|product=PEC-GPA|version=Current|manual=Agent}} | ||
|Columns=No | |Columns=No | ||
Revision as of 01:07, June 6, 2020
This is a draft page; the published version of this page can be found at PEC-GPA.
How it works
Agent's Guide