From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
| + | |WithTabber= | ||
| + | |UserFunctions= | ||
|displayname=Email | |displayname=Email | ||
| + | |admins= | ||
| + | |editors= | ||
| + | |previewers= | ||
|contentarea=PureEngage | |contentarea=PureEngage | ||
|landingpage=No | |landingpage=No | ||
| Line 10: | Line 15: | ||
|Type=Get Started | |Type=Get Started | ||
|Title=How email works | |Title=How email works | ||
| − | |Links={{Link- | + | |Description= |
| + | |Links={{Link-Standalone|topic=PEC-Email/HIW}} | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Release Notes | |Type=Release Notes | ||
| + | |Title= | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Install and Config | |Type=Install and Config | ||
|Title=Administrator | |Title=Administrator | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrEmail Email options] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrEmail Email options] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SendEmail Route emails] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SendEmail Route emails] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DigEmailAddress Manage email addresses] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/DigEmailAddress Manage email addresses] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Supervisor Features | |Type=Supervisor Features | ||
|Title=Supervisor | |Title=Supervisor | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#rev Monitor and review agent emails] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADTeamCommunicator Send a new email] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADemail Reply to an email] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/ADsuper#MyTeamWorkbins Manage workbins] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Agent Features | |Type=Agent Features | ||
|Title=Agent | |Title=Agent | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADTeamCommunicator Send a new email] | ||
*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email] | *[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADemail Reply to an email] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Developer Resources | |Type=Developer Resources | ||
|Title=Developer | |Title=Developer | ||
| + | |Description= | ||
|Links=*[https://developer.genesyscloud.com/ Developer Center] | |Links=*[https://developer.genesyscloud.com/ Developer Center] | ||
| + | |Columns= | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Additional Resources | |Type=Additional Resources | ||
| + | |Title= | ||
| + | |Description= | ||
|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | |Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/ADVideos Agent Desktop videos] | ||
*[https://docs.genesys.com/Documentation:Videos-cloud Videos] | *[https://docs.genesys.com/Documentation:Videos-cloud Videos] | ||
*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | *[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | ||
*[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles] | ||
| + | |Columns= | ||
}} | }} | ||
}} | }} | ||
Revision as of 17:50, April 24, 2020
This is a draft page; the published version of this page can be found at PEC-Email.
How email works
Administrator
Email classic
Engage cloud Email
Developer
Additional Resources