From Genesys Documentation
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|definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | |definition=Interactive Voice Response (IVR) assists in resolving your customers' issues when they call into your company. Your customer and the IVR interact with one another to drill-down on what the customer wants to do and, ideally, the IVR resolves the issue without having to transfer the call to an agent. | ||
Revision as of 16:36, February 7, 2020
This is a draft page; the published version of this page can be found at PEC-IVR.
How it works
Release Notes
Genesys IVR Offerings