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|displayname=Success Factors for PureEngage Cloud | |displayname=Success Factors for PureEngage Cloud | ||
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|definition=Your stepping stones to a successful use of PureEngage Cloud. | |definition=Your stepping stones to a successful use of PureEngage Cloud. | ||
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|Title=Operational Support Offerings | |Title=Operational Support Offerings | ||
|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page. | |Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page. | ||
| − | |Links=* {{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}} | + | |Links=*{{Repository|PEC Operational Support Master Presentation v2.pdf||Combined Operational Support slide deck}} |
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|Title=Professional Services | |Title=Professional Services | ||
|Description=Review how Professional Services engage with new and existing PEC customers. | |Description=Review how Professional Services engage with new and existing PEC customers. | ||
| − | |Links=* {{Repository|PEC Professional Services.pdf||Professional Services document}} | + | |Links=*{{Repository|PEC Professional Services.pdf||Professional Services document}} |
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|Title=Working with Care | |Title=Working with Care | ||
|Description=Find out how Genesys Customer Care can support your Cloud deployment. | |Description=Find out how Genesys Customer Care can support your Cloud deployment. | ||
| − | |Links=* {{Repository|PEC Customer Care.pdf||Customer Care}} | + | |Links=*{{Repository|PEC Customer Care.pdf||Customer Care}} |
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|Title=Architecture and Disaster Recovery | |Title=Architecture and Disaster Recovery | ||
|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions. | |Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions. | ||
| − | |Links=* {{Repository|PEC Architecture V4.pdf||Architecture slide deck}} | + | |Links=*{{Repository|PEC Architecture V4.pdf||Architecture slide deck}} |
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}} | }} | ||
|workspace_id=PEC-SF | |workspace_id=PEC-SF | ||
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Revision as of 21:58, March 16, 2020
This is a draft page; it has not yet been published.
Operational Support Offerings
Genesys takes to heart your success as a Genesys Multicloud CX customer. Various teams unite as One Genesys to offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.
Professional Services
Review how Professional Services engage with new and existing PEC customers.
Working with Care
Find out how Genesys Customer Care can support your Cloud deployment.
Architecture and Disaster Recovery
Learn about functional architecture, in-region redundancy, anddisaster recoveryacross regions.