From Genesys Documentation
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|Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page. | |Description=Genesys takes to heart your success as a PureEngage Cloud customer. Various teams <span>unite as One Genesys to </span>offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page. | ||
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to the combined Operational Support slide deck] | |Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to the combined Operational Support slide deck] | ||
| + | * file name:PEC Operational Support Master Presentation v2.pdf | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Description=Review how Professional Services engage with new and existing PEC customers. | |Description=Review how Professional Services engage with new and existing PEC customers. | ||
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ef0eOf8LFpGjadTkxWLs4MBETqpT1V8ntrauT5KOPvtzw?e=b5RLPY link to Professional Services document] | |Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ef0eOf8LFpGjadTkxWLs4MBETqpT1V8ntrauT5KOPvtzw?e=b5RLPY link to Professional Services document] | ||
| + | * file name:PEC Professional Services.pdf | ||
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}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Description=Find out how Genesys Customer Care can support your Cloud deployment. | |Description=Find out how Genesys Customer Care can support your Cloud deployment. | ||
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to Customer Care document] | |Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/Ecio5gfGSi5BmYcJ55fOH2YBN9SXaOsJ2UMh4G5X08reQ?e=iZ5uHb link to Customer Care document] | ||
| + | * file name:PEC Customer Care.pdf | ||
|Columns=No | |Columns=No | ||
}}{{MintyDocsProductLandingSections | }}{{MintyDocsProductLandingSections | ||
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|Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions. | |Description=Learn about functional architecture, in-region redundancy, and<span>disaster recovery</span>across regions. | ||
|Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/EbFMPQlxwPVOnxq-CZfIvfUBR9ZzLn5pWccLxs9P-Wu8yw?e=obROLY link to Architecture slide deck] | |Links=* [https://genesyslab.sharepoint.com/:b:/s/GlobalIX/EbFMPQlxwPVOnxq-CZfIvfUBR9ZzLn5pWccLxs9P-Wu8yw?e=obROLY link to Architecture slide deck] | ||
| + | * file name:PEC Architecture V4.pdf | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
|workspace_id=PEC-SF | |workspace_id=PEC-SF | ||
}} | }} | ||
Revision as of 19:04, October 16, 2019
This is a draft page; it has not yet been published.
Operational Support Offerings
Genesys takes to heart your success as a Genesys Multicloud CX customer. Various teams unite as One Genesys to offer you operational support. Download the entire collection of supporting materials from all teams at the link below or explore them one by one, as you are ready, further on this page.
Professional Services
Review how Professional Services engage with new and existing PEC customers.
Working with Care
Find out how Genesys Customer Care can support your Cloud deployment.
Architecture and Disaster Recovery
Learn about functional architecture, in-region redundancy, anddisaster recoveryacross regions.