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| | |contentarea=PureEngage | | |contentarea=PureEngage |
| | |landingpage=No | | |landingpage=No |
| − | |definition=Genesys Agent Assist is an interface that provides continuous, real-time transcription of a customer call, along with suggested responses which update dynamically based on the ongoing conversation. Genesys Agent Assist recommendations include FAQs and Knowledge Articles which make agents more productive, efficient, knowledgeable and thereby improve the customer experience. | + | |definition=Genesys Agent Assist provides real-time transcription of a customer call, along with suggested responses which get updated automatically based on the context of the conversation. Recommendations include FAQs and knowledge articles making agents more productive, efficient, knowledgeable and improving the overall customer experience. |
| − | |Platforms=PureEngage
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| | |ComingSoon=No | | |ComingSoon=No |
| | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections |
| − | |Platform=PureEngage
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| − | |Type=Release Notes
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| − | |Links=
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| − | ====PureEngage Cloud====
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| − | Click the following links and search for '''Agent Assist''':
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| − | * [https://docs.genesys.com/Documentation/PSAAS/latest/RN/AD Agent Desktop (V.9)]
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| − | |Columns=No
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| − | }}{{MintyDocsProductLandingSections
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| − | |Platform=PureEngage
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| | |Type=Get Started | | |Type=Get Started |
| − | |Links={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}} — {{Link-AnywhereElse|product=GAA|version=Current|manual=Agent|topic=GetStartedPureEngage|display text=Get Started}} — {{#mintydocs_link:topic=GAA/how-it-works|standalone|link text=How Agent Assist Works }} | + | |Links={{#mintydocs_link:topic=GAA/agent-assist-overview|standalone|link text=Agent Assist Overview}} |
| − | |Columns=No
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| − | }}{{MintyDocsProductLandingSections
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| − | |Platform=PureEngage
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| − | |Type=Agent Features
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| − | |Title=Agent Resources
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| − | |Links={{Link-AnywhereElse|product=GAA|version=Current|manual=Agent|topic=Suggestions|display text=Real-time Suggestions}} — {{Link-AnywhereElse|product=GAA|version=Current|manual=Agent|topic=VoiceTranscripts|display text=Voice Transcripts}} — {{Link-AnywhereElse|product=GAA|version=Current|manual=Agent|topic=FAQs|display text=FAQs}}
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| | |Columns=No | | |Columns=No |
| | }} | | }} |
| | |workspace_id=GAA | | |workspace_id=GAA |
| | }} | | }} |
Revision as of 09:42, December 12, 2019
This is a draft page; the published version of this page can be found at
GAA.
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