Draft:PEC-Email

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How email works

How email works

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Release Notes

• Agent Workspace Release Notes
• Engage cloud Email Release Notes

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Administrator

Email classic

• Email channel options
• Manage email addresses
• Manage reporting environments

Engage cloud Email

• Configure mailboxes and addresses
• Email channel options (Agent Setup)
• Email reports

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Supervisor

• Monitor and review agent emails
• Approve agent emails
• Manage workbins
• View historical reports

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Agent

• Send a new email
• Reply to an email

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Developer

• Developer Center

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Additional Resources

• Agent Workspace videos
• Genesys Multicloud CX community
• Email-related Knowledge Base articles