Difference between revisions of "Draft:PEC-Email"

Latest revision as of 19:47, July 28, 2022

This is a draft page; the published version of this page can be found at PEC-Email.

Click on any of the following to see the documentation for that version:

How email works

Release Notes

Administrator

Email classic

Engage cloud Email

Supervisor

Agent

Developer

Developer Center

Additional Resources

@@ Line 1: / Line 1: @@
 {{MintyDocsProduct
 |displayname=Email
-|contentarea=Multicloud
+|contentarea=Genesys Multicloud CX
 |landingpage=No
-|definition=Genesys Engage email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.  There are two email solutions: '''Email classic''' and '''Engage cloud Email.'''
+|definition=Genesys Multicloud CX email incorporates email interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.
 |ComingSoon=Yes
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
@@ Line 9: / Line 9: @@
 |Type=Get Started
 |Title=How email works
-|Links={{Link-Standalone|topic=PEC-Email/HIW|display text=How Email classic works}}
+|Links={{Link-Standalone|topic=PEC-Email/HIW|display text=How email works}}
 |Columns=No
 }}{{MintyDocsProductLandingSections
 |Platform=GenesysEngage-cloud
 |Type=Release Notes
-|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Desktop Release Notes]
+|Links=*[https://docs.genesys.com/Documentation/PSAAS/Public/RN/AD Agent Workspace Release Notes]
 *[https://docs.genesys.com/Documentation/PSAAS/draft/RN/EngageCloudEmail Engage cloud Email Release Notes]
 }}{{MintyDocsProductLandingSections
@@ Line 20: / Line 20: @@
 |Type=Install and Config
 |Title=Administrator
-|Links====Email classic===
+|Links=====Email classic====
 *{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
@@ Line 26: / Line 26: @@
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=Administrator|display text=Manage reporting environments}}
-===Engage cloud Email===
+====Engage cloud Email====
 *{{Link-AnywhereElse|product=PEC-IWD|version=Current|manual=Administrator|topic=IWDMailboxes|display text=Configure mailboxes and addresses}}
-*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}}
+*{{Link-AnywhereElse|product=PEC-AS|version=Current|manual=ManageCC|topic=Email_options|display text=Email channel options}} (Agent Setup)
 *{{Link-AnywhereElse|product=PEC-REP|version=Current|manual=RPRT|topic=HRCXIEmail|display text=Email reports}}
 }}{{MintyDocsProductLandingSections
@@ Line 55: / Line 55: @@
 |Platform=GenesysEngage-cloud
 |Type=Additional Resources
-|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Desktop videos}}
+|Links=*{{Link-AnywhereElse|product=PEC-AD|version=Current|manual=Agent|topic=ADVideos|display text=Agent Workspace videos}}
-*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage cloud community]
+*[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Multicloud CX community]
 *[https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D Email-related Knowledge Base articles]
 }}